Privacy Policy

OleWow Privacy Policy

The following Privacy Policy governs the online information collection practices of OleWow.com, with the email address: legal@olewow.com, and its associated global entities (hereinafter referred to as the “Company” or “we”). Specifically, it describes the types of information we collect about you while you use www.olewow.com and other websites operated by the Company (hereinafter, the “Site”), as well as how we use this information.

This Privacy Policy, including our Children’s Privacy Statement, primarily applies to information we collect online; however, portions of this Privacy Policy may also apply to data you provide to us offline and/or through other means (e.g., at a live event, via phone, or email).

We have created this Privacy Policy to demonstrate our strong commitment to the privacy and security of our users’ data. This Privacy Policy outlines how our Company collects information from all end-users of our Internet services (the “Services”), including those who access some of our Services but do not have accounts (“Visitors”) and those who may purchase Products and/or pay a monthly or annual service fee to subscribe to the Service (“Members”).

Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of our Site and any disputes regarding privacy are governed by this Privacy Policy. In an effort to stay aligned with technological advancements and comply with new regulations and laws, we may need to update our Policy from time to time. If changes are made, we will post them on this website and update the Policy’s Effective Date to reflect the date of the changes.

By continuing to use the Site after such changes are posted, you accept the revised Privacy Policy. Therefore, we encourage Visitors and/or Members to review this Policy carefully each time they access the Website.

We may collect and store personal or other information you voluntarily provide to us online while using the Site (e.g., while on the Site or in response to an email feature provided on the Site). The Site only contacts individuals who specifically request it or in cases where they have registered to receive our messages, attended one of our events, or purchased one of our products. The Site collects personally identifiable information from our users during online registration and online purchases. This information typically includes your name and email address for registration or subscription purposes, as well as your phone number, mailing address, and billing and shipping information when registering for our events or purchasing our products. All this information is voluntarily provided by you.

We also collect and store information that is automatically generated as you browse the Site online. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to enhance the delivery of our web pages and measure Site traffic. If you accessed our Site via a social media platform, such as Facebook, we may collect information related to your social media account, such as your username or identifier on that platform. We may also use a standard feature found in browser software called a “cookie” to enhance your experience with the Site, as well as web beacons to access cookies, count users who visit the Site, or track email opens in HTML format.

We use the information we collect from you while you use the Site in various ways, including using it to personalize features, tailor advertisements on the Site, and make additional offers available to you via email, direct mail, or other means. We may also provide your information to third parties, such as service providers, contractors, and third-party publishers or advertisers, for various purposes. Unless you notify us through the process described below, we reserve the right to use and disclose to third parties all information collected from and about you while using the Site in any way and for any purpose, such as enabling us or a third party to provide you with information about products and services.

Please note that whenever you voluntarily make your personal information available for third parties to view online—such as in message boards, weblogs, emails, or chat areas—that information may be viewed, collected, and used by others besides us. We cannot be held responsible for the unauthorized use of such information by third parties.

Some of our external advertisers and ad servers that place and display advertising on the Site may also collect information from you through cookies, web beacons, or similar technologies. These third-party advertisers and ad servers may use the information they collect to deliver their advertisements, help measure and research the effectiveness of their ads, or for other purposes. The use and collection of your information by these third-party advertisers and ad servers are governed by their respective privacy policies and are not covered by our Privacy Policy. In fact, their privacy policies may differ from ours. If you have concerns about the use of cookies or web beacons by a third party or how your information is used, you should visit their website and review their privacy policy.

The Site also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies we do not control. When you access another website or purchase products or services from third parties through the Site, the use of any information you provide is governed by the privacy policy of the operator of the website you are visiting or the provider of those products or services.

Additionally, as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or if one or more of our websites is acquired by another company, information about our users may be among the transferred assets.

Personal Information Collected by Our Company and How It Is Used

Members may be asked to provide certain personal information when registering for our Products or Services, including their name, address, phone number, billing information (such as a credit card number), and the type of personal computer used to access the Services. The personal information collected from Members during the registration process (or at any other time) is primarily used to provide a personalized experience when using our Products and Services. The information you provide will never be disclosed, traded, licensed, or sold to any third party. However, there are specific cases, outlined below, where your information may be shared with a known third party.

Types of Information We Collect and Store:

Some of the information we may collect about you and store in connection with providing and fulfilling our services may include:

Full Name
Username
Email
AddressMailing
AddressBilling
Address
Age
Gender
Profession
Interests
Survey and Questionnaire Responses
Registration
Source
Account Creation Date
Account Update Date
IP Address
Timestamp
Device Type
Operating System
Browser
Email Open Clicks
User ID
User Behavior
Login History
Order Details
Location
Facebook ID
PhotoLanguage
Country
Time Zone
Birthday
NPS Score
Your Rating of Our Support
Phone Number
Phone Call Recordings
Testimonials (with your permission)
Anonymous Facebook Comments
Live Location

How We Use Your Personal Information:

The personal information listed above may be used for the following purposes:

Operate, improve, or promote our Service.
To contact you:
When you have opted to receive email messages.
To respond to your email inquiries. Specifically, when Visitors or Members send us inquiries via email, the return email address is used to respond to their inquiry. We do not use the return email address for any other purpose, nor do we share it with third parties.
To monitor and analyze trends, such as:
Purchase history.
Sales reports.
Site behavior.
Email clicks and opens.
To market our products and services through:
Email marketing.
Advertising, including retargeting via Google and Facebook.
Notifications through social media and educational platforms.
To perform accounting, administrative, and legal tasks.

Some of the information listed above may be collected through the use of applications, forms, or assessment tests. We gather data through these assessments to help our users gain self-awareness. However, we also use this data for marketing purposes, such as a recommendation tool.

Who Has Access to Your Data Within Our Organization.

Within our organization, access to your data is limited to those who need it to provide you with the Products and Services you purchase, to contact you, and to respond to your inquiries, including refund requests. These staff members may be part of teams such as marketing, events, development, executives, or customer support. Employees only have access to data that is relevant to their team, based on a need-to-know basis.

Who We Share Your Data With Outside of Our Organization and Why.

Processors:

We may use service providers in connection with the operation and improvement of the Site, to assist with certain functions such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, and some aspects of our technical and customer support. We take steps to ensure that these service providers access, process, and store information about you only for the purposes we authorize, subject to confidentiality obligations, including through the execution of Data Privacy Agreements that comply with GDPR or Addenda, as applicable.

We use third-party solutions for marketing and analytics. This processing occurs on third-party platforms under accounts owned by the Company, including, but not limited to, Google Analytics, Facebook Pixel, messaging systems, and digital marketing platforms. This processing is subject to our Data Privacy Agreements or Addenda with these third parties, as well as their respective privacy policies.

Authorities:

We may access, preserve, and disclose information about you to third parties, including message content, if we believe the disclosure is in accordance with, or required by, law, regulation, legal process, or applicable audits. We may also disclose information about you if we believe your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of the Company or others, or to prevent fraud or abuse.

Why We Store the Information We Collect from You

We retain certain information we collect from you while you are a member of the Site, and in some cases after you have deleted your account, for the following reasons:

To allow you to use our Site.
To ensure that we do not contact you if you have requested that we do not.
To provide you with a refund, if you are entitled to one.
To better understand traffic to our Site so we can provide the best possible experience for all members.
To detect and prevent abuse of our Site, illegal activities, and violations of our Terms of Service.
To comply with applicable legal, tax, or accounting requirements.

When We No Longer Have a Legitimate Business Need to Process Your Information

We will delete or anonymize your information when we no longer have a legitimate ongoing business need to process it.

Use of Third-Party Data

Login via Integrations.

To make it easier, you are also given the option to link your OleWow account on the Site with a third-party account, such as Facebook. The third-party site will authenticate your identity, allow you to log in to OleWow platforms using the unique social login buttons, and share certain personal information that you permit us to collect. By logging in with your third-party identity provider (“Third-Party IdP”) account, you authorize OleWow to collect, store, and use all the information you have authorized the Third-Party IdP to provide to OleWow, in accordance with this Privacy Policy. This information may include your name, gender, location, username, email address, photo, or phone number.

You will be given the option to link your OleWow account with your social media account, such as Facebook. When you choose to log in with your social media account, the social media site will authenticate your identity, allow you to log in to your OleWow account using the unique social login button, and provide personal information you have agreed to share with us.

ILogging in this way means you grant OleWow permission to collect, store, and use your information according to this Privacy Policy. This information may include your name, gender, location, username, email address, photo, or phone number.

Third-Party Integration

If you log in through a third-party account like Facebook, we share certain information with them, and they share certain information with us, but only for the purpose of accessing your account. What third-party sites share with us depends on their Privacy Policy. We recommend that you familiarize yourself with the third-party site’s privacy policy to understand what information they share.

When you log into your OleWow account with your social media account, we also share basic account information with your social media provider. What we share with the social media provider depends on their Privacy Policy. We recommend that you review the social media site’s privacy policy to familiarize yourself with the information they request from us.

Affiliate and/or Partner Links.

Occasionally, you may have clicked on one of OleWow’s affiliate and/or partner links and registered or made a purchase through that link. In this case, the person or organization responsible for the affiliate link will have the information you provided, such as your email address, name, address, or any other details they requested. If you registered or made a purchase on OleWow through an affiliate link, please refer to the privacy policy on their site.

Online Purchases.

If you request services or products directly from our Company, we will use the personal information you provide only to process that order through our integrated payment gateway. Once there, you must comply with the payment gateway’s service policies, which you can find on their official website.

If you place an order with another company linked to our Site, such as an online gift order sent directly to a recipient, you may be asked to provide recipient information such as their name, address, and phone number. Our Company has no control over how third parties use the personal information you provide when making such an order. Please be cautious when doing so. We recommend familiarizing yourself with the privacy policies and terms of use of any other companies’ websites you may access from our site.

Cookies and Tracking Tools.

We use cookies to help facilitate your use of our website. You can instruct your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site. We use cookies for the following reasons:

To remember your country and language preferences.
To deliver information that matches your interests.
To help us understand our audience and traffic patterns.
To allow you to log in automatically to programs and sections of our site that require membership.
To manage and display site information that will be specific to you on our website.

We also use web beacons to collect non-personal data about how you use our site, such as how long you visited our page, what web browser you’re using, your operating system, and your Internet service provider. Additionally, we use Google Analytics data to display ads based on a user’s previous visits to our website. This data is collected from thousands of site visits and analyzed as a whole. This helps us create a better website that meets the needs of our visitors.

Disabling Cookies and Beacons: If you’re not comfortable with the collection of such information through cookies and beacons, we recommend that you disable these features through your browser preferences, although please understand that this may limit the performance and functionality of our company’s website. Your browser documentation should provide specific procedures for disabling cookie and beacon support.

Alternatively, you can opt-out of Google Analytics by visiting the Google Analytics Opt-out page: http://tools.google.com/dlpage/gaoptout.

Advertiser Disclosures.

Google Analytics.

We use Google Analytics’ advertising features to optimize our business. The advertiser features include:

Remarketing with Google Analytics.
Google Display Network Impressions Reports.
DoubleClick Platform Integrations.
Google Analytics Demographics and Interests.

By enabling these Google Analytics display features, we are required to notify our visitors through disclosure of the use of these features, and that we and third parties—third-party vendors—use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to collect data on your activities on our Site. Among other uses, this allows us to reach out to you if you start filling out our payment form but abandon it before completing the process, sending you an email reminding you to complete your order. The “Remarketing” feature allows us to reach people who have previously visited our Site and match the right audience with the right ad message.

You can opt-out of Google cookies by visiting the Google Ads Settings, and/or you can opt-out of third-party cookies by visiting the Network Advertising Initiative opt-out page.

Facebook

As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user, and that information may be used in the same way as outlined in this Privacy Policy. You consent to us collecting this information.

We comply with Facebook’s data usage restrictions.

All advertising data collected, received, or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or other information obtained from us, limit our use of all such information, and keep it confidential and secure.
We do not use Facebook advertising data for any purpose (including retargeting, combining data in campaigns from multiple advertisers, or enabling transport or redirection with tags), except in an aggregated and anonymous manner (unless Facebook authorizes it) and solely to assess the performance and effectiveness of our Facebook ad campaigns.
We do not use Facebook advertising data, including targeting criteria for a Facebook ad, to create, aggregate, edit, influence, or enhance user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies a particular user, browser, computer, or device.
We do not transfer any Facebook advertising data (including anonymous, aggregated, or derived data) to any ad network, ad exchange, data broker, or other advertising or monetization-related service.

Data Security and Privacy Regulation

Our Company’s Commitment to Data Security:

We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has several internal control standards specifically related to the handling of personal information. These include certain controls to help protect the information we collect online. Our employees are trained to understand and comply with these controls through proper training processes, practices, and established guidelines. However, while we strive to protect your personal information, you must also take steps to safeguard your information. We encourage you to take all precautions to protect your personal information while browsing the internet.

The services and websites we sponsor have security measures in place to protect against the loss, misuse, and alteration of information under our control. While we do everything possible to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” from illegally obtaining this information. If we discover a security breach that affects your data, we will make every effort to provide notification within 72 hours of our team becoming aware of the occurrence.

General Data Protection Regulation (GDPR)

The GDPR came into effect on May 25, 2018, and is designed to protect the data of citizens of the European Union (EU).

If you are a resident of the European Economic Area (EEA) or access this Site from the EEA, you have certain rights regarding your data. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by emailing legal@olewow.com

Legal Basis for Processing Personal Data Under GDPR

We may process personal data under the following conditions:

Consent: You have given your consent to process personal data for one or more specific purposes.
Contract Performance: The provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligation related to it.
Legal Obligations: The processing of personal data is necessary for compliance with a legal obligation to which the Company is subject.
Vital Interests: The processing of personal data is necessary to protect your vital interests
Public interest: The processing of personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: The processing of personal data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will be happy to help clarify the specific legal basis that applies to the processing and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights Under the GDPR

The Company is committed to respecting the confidentiality of your Personal Data and ensuring that you can exercise your rights. You have the right, under this Privacy Policy and by law, if you are within the EU, to:

Request access to your personal data. The right to access, update, or delete the information we have about you. Whenever possible, you can access, update, or request the deletion of your personal data directly in the settings section of your account. If you are unable to do so yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.
Request correction of your personal data. You have the right to have any incomplete or inaccurate information we hold about you corrected.
Object to the processing of your personal data. This right exists when we rely on legitimate interest as the legal basis for our processing and there is something about your particular situation that makes you want to object to our processing of your personal data for that reason. You also have the right to object when we are processing your personal data for direct marketing purposes.
Request the deletion of your personal data. You have the right to request that we delete or remove your personal data when there is no good reason for us to continue processing it.
Request the transfer of your Personal Data. We will provide you, or a third party you have chosen, with your Personal Data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you initially consented to for us to use or where we used the information to perform a contract with you.
Withdraw your consent. You have the right to withdraw your consent to the use of your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

Exercising your GDPR data protection rights.

You can exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond to you as soon as possible.

You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, if you are located in the European Economic Area (EEA), please contact your local data protection authority in the EEA. Contact details for the European Union data protection authorities are available here.

Declaración

Children’s Privacy Statement explains our practices regarding the online collection and use of personal information from children under the age of thirteen, and provides important information about your rights under the law with respect to such information.

This Site is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the Site. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Site.
Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we also do not knowingly distribute such information to third parties.
We do not knowingly allow children under the age of thirteen to publicly post or distribute personally identifiable contact information through the Site.
Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we do NOT condition a child under thirteen’s participation in the Site’s online activities on providing personally identifiable information.

Links to other websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you review the Privacy Policy of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will notify you via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are encouraged to review this Privacy Policy periodically for changes. Changes to this Privacy Policy are effective when posted on this page.

Contact us

If you have any questions about this Privacy Policy, you can contact us at: legal@olewow.com or by visiting this page on our website: https://olewow.com/politicas-de-privacidad